Coronavirus (COVID-19) Update for Accura Audiology (updated September 27, 2021)
Updated: Sep 27
The staff at Accura Audiology would like to thank our patients for being understanding and patient during the Covid-19 crisis. We know our services are essential in the lives of our patients and we are doing everything we can to continue to provide these important services safely and efficiently. Like many, we have had to make many adjustments to our business due to the recent situation in our community, and would like to keep you updated on these changes.
Heightened safety precautions/cleaning. Our staff is taking special precautions to keep our patients and staff safe. These efforts may appear excessive to some, but we take our responsibilities seriously as we work with many demographics, including the elderly and immunocompromised individuals. We are leaving sufficient time between appointments to adequately clean and disinfect our exam rooms, equipment, door knobs, etc. We ask for your patience if our efforts cause longer waiting times.
Mask-wearing. Because we are considered health-care providers, we require our patients and visitors to wear a face-covering while they are in our building. This goes for all healthcare offices in New York State.
Curbside Appointments if Requested. For those who are not comfortable entering the building, we offer service from the parking lot. Routine hearing aid checking and cleaning, as well as supply pick-ups can all be performed without you entering the building. We encourage you to take advantage of this when appropriate.
Performing remote support. Fortunately, we have the ability to perform many of our routine appointments remotely through TeleHealth communication. If you have Phonak Marvel or Paradise hearing aids and you wish to have a remote appointment, please call our office to schedule a remote appointment. This feature allows us to directly connect to your devices through a smartphone or tablet and make adjustments. If you do not have Phonak Marvel or Paradise hearing aids and wish to engage in remote support, we can schedule a video chat to discuss whatever needs to be addressed. Please contact us for more information.
We continue to ask patients to avoid coming to our office if they show any symptoms related to the Covid-19 or have been in contact with anyone in quarantine. It is important to contact your physician by phone if you are concerned about your health.